FAQ
About the coffee
Why the name Gumboot Coffee?
Sometime in the 90s, the New Zealand tea offering started to become really varied and complicated. That’s when some folks started asking for “Gumboot tea” when all they wanted was bog standard black tea with no fancy muck.
At Gumboot Coffee, we’ve been around the New Zealand coffee scene long enough to have seen it change to a confusing landscape of coffee menus, single origins, chemistry sets and a myriad of milks. So we created Gumboot coffee, to give customers what they really want: a good cup of coffee with no fancy muck.
What’s the coffee like?
Gumboot coffee is a simple, great tasting coffee blend that is developed and roasted with the Kiwi coffee drinker in mind: it’s strong, but not bitter. By using great quality beans and roasting medium-dark, we created a bold, full-flavour blend that still has plenty of sweetness and caramel notes. We don’t try to hide behind a very dark roast, so you can brew our coffee in all sorts of ways: from espresso to French press, stove-top, percolator, filter…
Are you a kiwi business?
Gumboot coffee is proudly New Zealand owned and operated, always has been. We control every step of the process, from sourcing the best tasting coffee we can, to roasting it fresh every week and packaging it in our warehouse.
That way, we can answer any questions you have about the product, just email us at [email protected]
What is the minimum order to qualify for free shipping?
We don’t charge for shipping, ever. So any amount of coffee you buy off our website will be sent to you at no extra cost anywhere in New Zealand. It does mean that there is no option to buy under 2 bags of 200g, but don’t worry, the bags are heat-sealed and keep the coffee fresh for months, so you don’t need to rush.
And yes, we ship free to rural addresses too!
What coffee do you use?
In order to keep the price really competitive, we removed a lot of the fancy muck around coffee: we don’t have physical stores, cafes, 15 different blends and single origins… Just one tasty coffee blend that we sell online and ship free anywhere in New Zealand.
But there’s one corner we will never cut and that’s sourcing the best tasting coffee beans we can. Because the coffee market is very dynamic and susceptible to all sorts of ups and downs, we change our blend makeup often to keep the quality high and the price attractive. We have used coffees from Honduras, Colombia, Indonesia, Brazil… Check the home page for the current origins or email us if you want to know more at [email protected]
What about instant coffee or pods?
Right now, we offer one simple, great tasting coffee blend as whole beans or ground to your liking. This allows us to keep the business simple and cost-effective to run so we can offer you high quality coffee at supermarket price.
For this reason, we haven’t expanded to instant or pods yet, as these products require a lot of extra processes that are costly to set up and run. But never say never!
About the website
Can I pause or cancel my subscription?
You can cancel any time and suspend your subscription if you are away or have a temporary oversupply by going to your account space and selecting [MY SUBSCRIPTION] in the right-hand menu. Under the details, click “Cancel” or “Suspend”.
I’m a subscriber and I want to get more/less coffee or receive it more/less often. Can I change my subscription details?
We updated the website so you can now manage your subscription without having to email us. Simply go to your account page and on the right-hand menu, select [MY SUBSCRIPTION]. Under “your details “Subscription totals”, you’ll see an option to change subscription. Click it and you’ll be taken to the corresponding product page where you can select the grind, frequency and quantity you want, the click [SWITCH SUBSCRIPTION].
Can I have a different shipping address / send coffee to another address?
We’ve made changes to the checkout space so you can add a different shipping address. Simply scroll down after entering your billing details and you’ll see a checkbox labelled “Deliver to a different address?”. This is selected by default. If you want the product sent to the billing address, simply uncheck the box and the option will disappear.
If you have an account, you can edit your billing and shipping addresses in the account space by selecting [ADDRESSES] in the right-hand menu. Be aware that the changes will only apply to subsequent shipments. Any subscription order already processed will be shipped to the original address. Email us at [email protected] if you need to redirect your parcel.
